🚚 Shipping
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 5-7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. Use code WELCOME10 for 10% off your first order too!
Do you ship internationally?
Currently we ship within the US. We're working on expanding internationally — stay tuned by joining our newsletter!
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us at support@shakewagroll.net to initiate a return.
What if my item arrives damaged?
We're so sorry if that happens! Please email us with a photo of the damaged item within 7 days of delivery and we'll send a replacement or full refund right away.
🐾 Products
Are your products safe for dogs?
Absolutely! Every product we carry is carefully selected with your dog's safety and wellbeing in mind. Our toys are made from non-toxic materials and our treats are sourced from trusted suppliers.
What size products should I get for my dog?
Each product listing includes a size guide. If you're unsure, feel free to contact us and we'll help you find the perfect fit for your pup!
Do you carry products for small dogs?
Yes! We have a dedicated Small Dogs collection with products specially sized and designed for smaller breeds.
📦 Orders
Can I change or cancel my order?
We process orders quickly, but if you need to make a change, contact us within 2 hours of placing your order and we'll do our best to help.
How do I track my order?
Once your order ships, you'll receive a tracking email with a link to follow your package every step of the way.
💬 Still have questions?
We'd love to hear from you! Reach out to our team and we'll get back to you within 24 hours. We're passionate dog lovers just like you! 🐶
