Widerrufsrecht

30-Day Return & Refund Policy

At Shake Wag & Roll, we want you and your pet to love your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it:
  • Unworn or unused
  • With all original tags still attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact our support team directly at shakewagroll2@gmail.com.
Once your return request is accepted, we will send you a prepaid return shipping label along with detailed instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return via email cannot be accepted.
Damages and Product Issues
Please inspect your order immediately upon delivery. Contact us right away at shakewagroll2@gmail.com if the item is defective, damaged, or if you received the incorrect product so that we can evaluate the issue and make it right immediately.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned due to safety and health regulations:
  • Perishable goods (such as pet food, treats, or supplements)
  • Custom products (such as special orders or personalized pet items)
  • Personal care goods (such as pet grooming and beauty products)
  • Hazardous materials, flammable liquids, or gases
Additionally, we cannot accept returns on sale items or gift cards. For any questions regarding your specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get the correct item or size is to return the item you have. Once your return is accepted and processed, you can make a separate, new purchase for the correct variant.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must still meet our standard eligibility rules: unworn, unused, with tags, and in its original packaging with proof of purchase.
Refunds & Processing Times
We will notify you via email once we have received and inspected your returned item to confirm whether your refund has been approved.
If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us immediately at shakewagroll2@gmail.com.